In ecommerce, we know that people abandon for a variety of reasons. Some consumers become distracted, some are chronic window shoppers, and some just don’t want to pay for shipping. However, one of the most common reasons for abandonment is perhaps the simplest: price sensitivity. Price sensitivity is friction to conversion that results from concerns about a product’s price. While … Read More
Everything You Need to Know About GDPR and Brexit
*Updated October 31, 2019 – Brexit will take effect on January 31, 2020* How Did We Get Here? In June of 2016, the people of Great Britain voted to leave the European Union. “Brexit” as it’s come to be known, is scheduled to take effect on October 31, 2019. While it was initially thought a formal withdrawal agreement would be negotiated, … Read More
Ways to Build a Successful Fall Marketing Strategy
Why is a Fall Seasonal Marketing Strategy Important? Seasonal marketing is more important than ever before. A well crafted fall seasonal marketing strategy helps humanize your brand and connects you with customers in a more meaningful way. Seasonality affects everyone’s life, regardless of locale or demographic. It affects the clothes we wear, the food we eat, and how we spend our … Read More
Privacy Lockdown: California Consumer Privacy Act of 2018
Since the implementation of the EU’s General Data Protection Regulation (GDPR), data protection and privacy have been at the epicenter of ecommerce discussions for some time. And as of June 28th, 2018, that discussion is larger and louder than ever. California Consumer Privacy Act of 2018 On June 28th, 2018, California Governor Jerry Brown signed a bill that successfully passed … Read More
Using Personalization to Convert Social Media Shoppers
The Rapid Rise of Social Shopping Social media platforms like Instagram and Facebook have become a key part of many digital marketing strategies, and it’s not hard to see why. Facebook has 2.4 billion+ active monthly users, and Instagram is growing faster than ever. While organic posts and social media placements can be an effective way to drive traffic, converting … Read More
Social Proof Strategies and their Importance in Ecommerce
Defining Social Proof Social proof has become a hot topic in ecommerce, but what is it, exactly? Social proof is a sales tactic based on what researchers call “Informational Social Influence.” This psychological principle states that when people are unsure of how to act, they tend to imitate the behavior of others. For example, let’s say you’re getting pizza with … Read More
Increasing Average Order Value with Cross-Selling
Cross-selling is a sales technique designed to increase Average Order Value (AOV). It’s very similar to the upsell, which we’ve discussed in a previous article. The similarities between cross-selling and upselling can lead to confusion. In fact, some people use the terms cross-sell and upsell interchangeably. Although this is understandable, this common mix-up muddles the usefulness of both strategies. Like … Read More
Brand Trust and the Keys to Building It
Building brand trust has become more important than ever before. Today’s companies handle a great deal of data, much of which is highly personal. With data leaks becoming a regular part of daily life, including Facebook’s recent high-profile flub, it’s become increasingly difficult to create a sense of trust among customers. Obviously, it’s in every company’s best interest to handle … Read More
4 Strategies That Reduce Mobile Abandonment
The rapid rise of mobile shopping has been nothing short of astounding. Just a decade ago, shopping on a mobile device was relatively new and accounted for very few conversions. As of 2019, mobile shopping accounts for nearly ⅓ of all ecommerce purchases. Giving consumers the ability to shop anytime, anywhere is great for retailers, but it comes with a … Read More
Using Behavior Based Marketing in Your Campaigns
Imagine this – you’re shopping on your favorite site, you add an item to your cart – but you get distracted and leave. Minutes later, you receive an email reminding you to complete your purchase. This is a classic example of Behavior Based Marketing. This kind of marketing is highly effective when engaging customers – and it’s taking ecommerce by … Read More